REFUNDS ARE DONE ONLY WHEN A PRODUCT IS RECEIVED AND INSPECTED BY FULFILLMENT, THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING AT THE CUSTOMER’S EXPENSE. PLEASE NOTE THAT WITH A RETURN TO SENDER PACKAGE, POSTAGE IS CHARGED TO ADVANCED LEGACY TECHNOLOGIES FOR THE RETURN, AND THESE FEES WILL BE DEDUCTED FROM REFUNDS. ITEMS NOT RETURNED WILL BE DEDUCTED FROM REFUND.

All products are covered by a Money Back Guarantee. The “Front of the Line Processing” and “Porch Pirate Protection” are not refundable.

Please contact customer service at [email protected] or 1-800-780-1989 to obtain an RMA (return authorization number) to facilitate in the return process and ensure that the refund is credited to the correct account. All return information comes from the fulfillment center which can take 5-7 days, all refunds depending on your financial institution and can take up to 7-10 days. Please be advised that return to sender packages will take your local post office longer to be returned/refunded.

All claims for refunds or damaged product(s) – opened or unopened – must be made within 30 days of receiving the product to: [email protected] or 1-800-780-1989. Please provide detailed information for any product damaged, and a photo to show the damage if possible.

Returns: ALT/BioGeniX – PO Box 227631 Doral, FL 33222